I am a very unsatisfied Starhub customer. I called 3 weeks ago to ask about my Blackberry Bold 9000 White because it suddenly died and couldn't turn on anymore. When I went down to the Starhub outlet at PS, they told me I had to wait for a replacement handset which will come in around 3 weeks time which, is now. I called around 2 days ago and I've been informed that Starhub still has no stock and in addition, Starhub has no clue as to when the new stocks are coming in.
This new piece of information really got me riled up. Let me ask you this, if this is the case, why didn't Starhub tell me in the first place when I first came down to Starhub on the 19th of Oct 2010 that Starhub has no idea when the new stock are coming in and from there, tell me what is Starhub's plan to help me with my situation, instead of promising me a new handset within 3 weeks time?
Also, since Starhub has no idea when the new stock is coming in, how long are you expecting me to wait and when are you ever going to inform me about this? Does this mean that if I never called to ask, no one would have called and inform me? I demand a full explanation in addition to what Starhub is planning to do about my case next.
Finally, I am refusing to pay for my blackberry data plan in light of this situation. I was willing to overlook the one month of paying but not using since it's only one month. But now that it is for an indefinite amount of time, I expect Starhub to have the decency to contact me about this before I continue paying for a service I am not using BECAUSE of Starhub's inefficiency.
Also, I am a busy person and I can't be on my phone 24/7 so I expect Starhub to have the decency to keep calling until you reach me. I refuse to have to call back like I did the last time and have to go through the whole process of waiting again.
I have been a customer of Starhub for more than 7 years now and Starhub has never once failed me like you did now. I am throughly disappointed and upset about the service I am getting from Starhub and would like an explanation ASAP. The amount of time I have to wait now is getting absurd.
Miss Carolyn Ong