为什么这样子？

danced on the moon at 11:15 pm.

Hi,

I am a very, very unsatisfied Starhub customer. I emailed just 2 weeks before about my Blackberry Bold 9000 White being faulty and Starhub's inefficiency to solve the problem.
I am glad to say Starhub has replied me promptly and got me a satisfactory answer, which is an immediate replacement of my handphone, within 3 - 5 days of my email and I got my mobile on 19/11/2010.

However, just 2 days after I got my replacement handset, my blackberry battery just died on me. I was the original battery I got with my phone and it couldn't be detected and I know this for sure as I tested my battery on my friend's blackberry and vice versa. Again, it has left me crippled without a phone.

I called Starhub to check if the warranty covers battery and your staff told me it's under warranty for a year and all I have to do is go down to Starhub for a replacement too. Therefore, I went down to Starhub Plaza Singapura today to get it changed and your staff at the counter told me my warranty doesn't cover battery? So now my question is this - Does my blackberry warranty cover battery and if it doesn't, it is absolutely ridiculous and why did one of your staff tell me it did in the first place and sent me down to Starhub for nothing? I am a very busy person and my time is very precious. I hope to get a satisfactory explanation about this.

Also, your staff at the counter was very rude in serving customers. She told me to read the warranty before coming and couldn't give me a satisfactory answer to my questions. I hope this matter will get looked into ASAP.

Again, like I mentioned before, I have been a customer of Starhub for more than 7 years now and I am thoroughly disappointed and upset about the service I am getting from Starhub. I would very much like to get an explanation and a replacement battery from Starhub ASAP.

Thank you.


Regards,
Miss Carolyn Ong

danced on the moon at 2:17 pm.

HELLO FRIENDS. I BOUGHT THE WATCH ALREADY! I FINALLY FOUND IT AT FOSSIL AT PACIFIC PLAZA! :DDDDD shopping with kim is the worst thing ever. she encourages you to buy everything. hahahaha. (Y)

danced on the moon at 12:02 am.

Hi,

I am a very unsatisfied Starhub customer. I called 3 weeks ago to ask about my Blackberry Bold 9000 White because it suddenly died and couldn't turn on anymore. When I went down to the Starhub outlet at PS, they told me I had to wait for a replacement handset which will come in around 3 weeks time which, is now. I called around 2 days ago and I've been informed that Starhub still has no stock and in addition, Starhub has no clue as to when the new stocks are coming in.

This new piece of information really got me riled up. Let me ask you this, if this is the case, why didn't Starhub tell me in the first place when I first came down to Starhub on the 19th of Oct 2010 that Starhub has no idea when the new stock are coming in and from there, tell me what is Starhub's plan to help me with my situation, instead of promising me a new handset within 3 weeks time?

Also, since Starhub has no idea when the new stock is coming in, how long are you expecting me to wait and when are you ever going to inform me about this? Does this mean that if I never called to ask, no one would have called and inform me? I demand a full explanation in addition to what Starhub is planning to do about my case next.

Finally, I am refusing to pay for my blackberry data plan in light of this situation. I was willing to overlook the one month of paying but not using since it's only one month. But now that it is for an indefinite amount of time, I expect Starhub to have the decency to contact me about this before I continue paying for a service I am not using BECAUSE of Starhub's inefficiency.

Also, I am a busy person and I can't be on my phone 24/7 so I expect Starhub to have the decency to keep calling until you reach me. I refuse to have to call back like I did the last time and have to go through the whole process of waiting again.

I have been a customer of Starhub for more than 7 years now and Starhub has never once failed me like you did now. I am throughly disappointed and upset about the service I am getting from Starhub and would like an explanation ASAP. The amount of time I have to wait now is getting absurd.

Thank you.

Regards,

Miss Carolyn Ong

danced on the moon at 11:54 pm.

hello everybody! my favourite holiday of the year is coming soon!!! I HAVE MY EYES ON SO MANY THINGS I SOUND LIKE A BRAT! BUT IT'S OKAY! I WILL JUST STATE IT HERE SO I WON'T FORGET WHAT I WANT AND CAN SLOWLY WORK ON GETTING THEM! :DDD

danced on the moon at 11:42 am.